A: No. It is the client’s choice on where they would like to go. If it is a long trip, we would request advance notice as we can roster times accordingly and make sure it fits within the required budget for the client.
Q: Can you assist if there is an emergency?
A: Where possible we would be able to have staff help. It would all depend on availability of the staff. Whatever the situation, we will do our best to help.
Q: What happens on a Public Holiday?
A: We do not provide Respite Care on public holidays however we do provide Personal Care on these days subject to budget approval.
Q: Do you shut down over Christmas & New Year?
A: No. We work 365 day a year.
Q: Do you work weekends?
A: Yes we can work on weekends however, due to higher rates this would need to be accommodated within the client’s allocated budget.
Q: Are your staff nurses?
A: No. Our staff are Community Support Workers. We insist on all staff completing Certificate 3 in Individual Support. We also have ongoing training for all staff including client specific training. If this service is required we recommend contacting your community nursing organisation.
Every client is different. Talk to an Angel about your specific care requirements.